The Financial Complaints Bureau is based in the United Kingdom. We are a claims management company and specialise at handling claims involving mis-sold financial products. We help our clients win compensation if they have received unsuitable financial advice or been mis-sold a financial product by their bank, insurance company, financial adviser or other financial institution, which has caused them to suffer a financial loss.

The Financial Complaints Bureau is regulated by the Ministry of Justice in respect of regulated claims management activities. Our registration is recorded on www.claimsregulation.gov.uk. Our authorisation number is CRM22043.

The Financial Complaints Bureau is a trading name of Financial Complaints Bureau Limited. Our Privacy Policy, set out below, covers Financial Complaints Bureau Limited and its website www.financialcomplaintsbureau.co.uk. If you have any questions about our Privacy Policy you can contact us at info@financialcomplaintsbureau.co.uk or write to us at:

The Financial Complaints Bureau, Cobalt House, Centre Court, Sir Thomas Longley Road, Medway City Estate, Kent, ME2 4BQ.

We are registered with the Information Commissioner’s Office to ensure compliance with the Data Protection Act 1988 – our registration number is Z2069785.

You can visit and browse our website without disclosing your personal information. The only information captured is your IP address and session information, such as the duration of your visit and the type of browser used. Your visit to our website is noted by our web server and is only used for system administration and to provide statistics. We use this information to analyse the use of our website and to identify areas for improvement.

In order to use our claims management services you may have to provide certain personal information through our website.

If we consider your claim for compensation is one we can help you with then we will require additional personal information from you. This may include pertinent details about your personal and financial circumstances, and details about the policy or product you wish to complain about. This information may be obtained from you by e-mail, in writing or over the phone. Without this information it is unlikely you will be able to use our services.

The personal information you provide will be retained and used by us during the period of time we pursue your claim for compensation, however long that might be.

Our services are provided to people over the age of 16 only. We do not knowingly collect personal data from children without parental consent.

By accepting our Privacy Policy, and unless and until we receive written instruction to the contrary, you agree that we may disclose the personal information you provide to us with any third party we consider relevant in the pursuit of your claim. This may include banks, insurance companies, financial advisers or any other financial institution.

We will not disclose or share the personal information you provide to us with any unconnected third party, State institution or authority unless if required by regulation or law.