Investment Claims

Concerned you received unsuitable investment advice?

When you seek advice from your independent financial adviser or bank on how and where to invest your capital, you need to ensure it is good advice. Unfortunately, too many people find that the investment products sold to them are not always appropriate with their objectives, financial situation or their attitude to risk.

However, it may not become apparent for several years to discover that the investment sold to you is unsuitable and has exposed your money to more risk then you realised or were prepared for.

So what can you do about it?

At The Financial Complaints Bureau we will review your investments and identify those which may have been potentially mis-sold. If we think you have a valid claim, we can fight your case and demand that compensation is awarded to cover any losses which you have incurred as a result.

Due to difficult financial conditions, many people have seen the return on their investments reduce, and some have seen the capital invested start to erode. This has led many to question the suitability of the investment advice they received from their independent financial adviser or bank.

With our help, many of these people have made successful investment claims and received thousands of pounds in compensation.

We keep it simple…

Claiming compensation is as easy as 1, 2, 3!

1Using the box below, request a Mis-sold Investment Claim Pack to be posted to you. We’ll send a Claim Pack to you within 24 hours and enclose a free post envelope for your response.

2Complete, sign, date and return our Claim Pack; this gives us permission to act on your behalf and the information required to start your claim.

3Then leave it to us to fight your case. We fight your corner and aim to recover the maximum amount of compensation your claim deserves.

Frequently Asked Questions

Below you will find answers to the most common questions you might have. If your question is more specific just ask us by calling our FREE Claims Line on 0800 084 2990 or e-mail us.

Have many investments been mis-sold?

Over the past several years, many clients have been inappropriately advised to invest money into investment products that carry more risk than they realised or were prepared for.

A big reason for this is due to low interest rates available on traditional bank and building society accounts. Before the UK economy entered a low interest rate environment, many people were satisfied with investing their capital in no-risk deposit accounts that paid decent levels of interest. However, as interest rates have fallen, the returns received on capital sums held on deposit has dwindled. This led many people to seek advice from Independent Financial Advisers and banks about alternative investment options.

Unfortunately, many of these people have been advised to invest in products wholly unsuitable for their circumstances where they are exposed to the risk of serious financial detriment. This could have a devastating impact on their standard of living should investment markets work against them.

Can I claim compensation if I think my investment was mis-sold?

Yes you can. We’re experts at winning compensation for our clients mis-sold investments and offer a simple and stress-free claims service.

You can start your claim by calling us or by requesting a Claim Pack to be posted to you above.

How much compensation can I claim?

The basis of the compensation payment is to compare the financial position you would have been in had you been provided with suitable advice at the outset.

In basic terms, the compensation you receive is the shortfall between the actual value of your investment and the notional value of an alternative, suitable investment had one been recommended at the outset

Can I still claim even if I no longer have the investment?

Yes you can. If it can be demonstrated that the investment was mis-sold to you, then you will still have a valid claim for compensation.

That you might have since switched to an alternative investment should not prevent you from claiming compensation in respect of the period you held the unsuitable investment.

Do I need to provide you with anything?

Yes. We will need you to complete a Claim Pack that will enable us to determine on what grounds, if any, your investment was mis-sold. You can request a Claim Pack above.

How long does it take until my claim is completed?

Once we receive our completed Claim Pack we will determine if you have valid grounds to make a claim. If we think you do, we’ll start your claim immediately. From that point it normally takes between three to six months until your claim is settled and compensation paid.

You should beware of any claims management company that promises a result in a matter of weeks, since it is highly unlikely that this type of claim would be resolved that soon.

How much will this service cost me?

Our claims management services are provided on a ‘No Win, No Fee’ basis. Unless we win you compensation, you don’t pay us a fee. It’s that simple. There are no hidden charges or up-front fees for you to pay.

Our success fee is a very competitive 25% of the total compensation payment or monetary benefit we win on your behalf (inclusive of VAT). There’s nothing for you to pay until your claim is won and compensation settled.

Why should I use The Financial Complaints Bureau?

Using a professional claims management company to handle your claim for compensation makes sense. The rules covering the financial services industry mean you only have one chance to make a claim. If it’s rejected you become ineligible to make the same claim again.

As financial claims experts, we work closely with life offices, banks and IFAs, and understand the processes involved in reaching the best outcome for our clients.

• We’ll handle the whole claims process for you including all the paperwork
• We’ll deal with the financial business that sold the investment and won’t be fobbed off
• Using our knowledge and expertise we’ll fight hard to win you maximum compensation
• We’ll let you know in writing how much compensation we have won on your behalf
• Our success fee is a competitive 25% of the compensation payment we win on your behalf
• There’s nothing for you to pay until your claim is won and compensation settled
• If your claim is unsuccessful there is no charge whatsoever