Figures released by the Financial Ombudsman Service (FOS) reveal that complaints about Payment Protection Insurance (PPI) continue to dominate its workload. In the three months to October 2010, approximately 45% of the FOS’s workload was about mis-sold PPI complaints. PPI is a type of insurance usually sold alongside credit cards, loans, mortgages and other finance [...]
In October, the City watchdog, the Financial Services Authority (FSA), published its recommendations about how firms it regulates can improve the way in which they handle complaints received from customers. Figures published by the FSA revealed that, yet again, the big banking groups – Lloyds TSB, RBS, Santander, Barclays and HSBC, are failing to put [...]
The UK’s biggest banks are failing to treat customers fairly when they complain or pay compensation when they are at fault, an investigation by the Financial Services Authority (FSA) has found. Consumer groups including Which? welcomed the news. Two banks, not yet named, have been referred to the FSA’s enforcement division. This could lead to [...]
Thousands of UK holidaymakers are still stranded abroad unable to get home after a volcanic ash cloud from Iceland led to a six-day cancellation of flights across Europe. Some are not expected to able to return home until May. Stranded holidaymakers are spending thousands of pounds on unexpected food, travel and accommodation costs while they [...]
Figures released by the Royal Bank of Scotland (RBS) reveal that it is being bombarded with more than 1,600 complaints every day from disgruntled customers. In total, RBS and its subsidiaries (NatWest, Churchill and Direct Line) received 302,371 complaints between 1 July and 31 December 2009. Over 280,000 of these related to banking complaints, while [...]
According to a survey recently carried out by the BBC, the vast majority of bank customers are happy with the the service provided by their bank. This is despite the number of complaints made about the top five high street banks rocketing over the past year, according to figures recently published by the Financial Ombudsman [...]
The Financial Services Authority (FSA) has announced that it plans to increase its 3,300 strong workforce by 460 as part of its sweeping plans to take a tougher, more pro-active approach to regulating the financial services industry. It is expected the cost of hiring the new staff will cost the regulator an extra £50 million [...]
We only accept PPI claim(s) where you can provide proof you purchased PPI - this will usually be confirmed on your:
You'll need to send us this proof of PPI when you return our Claim Pack. Without proof of PPI your bank or lender will not be obliged to investigate your claim(s) for compensation.
